Dojo Toolbox CRM (“Dojo Toolbox,” “the Service”) is operated by Success Dynamics Institute Pty Ltd (“SDI,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting personal information. This Privacy Policy explains what information we collect, how we use it, how it is shared, and your rights and choices.

This Policy applies to all users of Dojo Toolbox CRM, our websites, applications, and services that link to this Policy.

By accessing or using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including but not limited to:

- Name

- Business name

- Email address

- Telephone number

- Billing information

- Account credentials

- Communications sent through the Service

- Contact data you upload (leads, customers, students, members)

- For paid accounts, we may collect payment details via secure third-party payment processors.

Information You Upload About Others

You may upload personal data relating to third parties (e.g. leads, students, members). You represent that you have lawful authority and consent to upload and use this data.

Information Collected Automatically

When you use the Service, we may automatically collect:

- IP address

- Browser type and device identifiers

- Log data

- Usage activity

- Cookies and similar technologies

2. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

- Operate and secure the Service

- Maintain session state

- Analyse usage and performance

- Improve features and usability

You can modify browser settings to decline cookies; however, some features may not function properly.

3. How We Use Information

We use information to:

- Provide and operate the Service

- Manage accounts and billing

- Enable CRM, automation, and messaging functionality

- Provide customer support

- Improve product performance

- Communicate service-related notices

- Enforce Terms of Use

- Comply with legal and regulatory obligations

4. SMS & Email Messaging Privacy (Carrier-Required Disclosure)

SMS Consent Is NOT Shared

SMS consent and messaging opt-in data are NOT shared with third parties.

SMS consent information is used solely to enable message delivery through the Service and is shared only with SMS carriers, messaging aggregators, and delivery providers as required to transmit messages.

We do not sell, rent, trade, or disclose SMS consent data for marketing purposes.

Sender Responsibility

Users of Dojo Toolbox CRM are the sender of record for all messages sent through the Service.

You are solely responsible for:

- Obtaining lawful opt-in consent

- Maintaining consent records

- Providing required disclosures

- Honouring opt-out requests immediately

Opt-Out Handling

All SMS messages must include a compliant opt-out mechanism (e.g. “STOP”). Opt-out requests are processed automatically where supported, but compliance remains your responsibility.

5. Email Communications

We may send:

- Transactional emails (account notices, billing, service updates)

- Product or service communications

- Marketing emails will include unsubscribe mechanisms. You may opt out at any time.

6. How We Share Information

We May Share Information With:

- Authorized service providers (hosting, payment processing, analytics, messaging delivery)

- Messaging carriers and aggregators, strictly for message transmission

- Legal authorities, where required by law

- Successors in the event of a corporate transaction

We Do NOT:

- Sell personal information

- Share SMS consent data with advertisers

- Share contact lists for third-party marketing

7. Third-Party Services

The Service integrates with third-party platforms. Their privacy practices are governed by their own policies. SDI is not responsible for third-party data handling.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

- Provide the Service

- Comply with legal obligations

- Enforce agreements

- Resolve disputes

10. Your Rights and Choices

Depending on your location, you may have rights to:

- Access personal information

- Request correction or deletion

- Object to processing

- Withdraw consent

Requests may be submitted to:
[email protected]

11. Account Deactivation

If you deactivate your account, access will be disabled. We may retain limited information for compliance, fraud prevention, and record-keeping purposes.

12. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children.

13. International Data Transfers

Your information may be processed in Australia, the United States, or other jurisdictions where our service providers operate. By using the Service, you consent to such transfers.

14. No Rights of Third Parties

This Privacy Policy does not create enforceable rights for third parties.

15. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service after updates constitutes acceptance.

16. Contact Information

For privacy questions or requests:

Success Dynamics Institute Pty Ltd
Email: [email protected]

Phone: +61 (0) 401 349 657

17. Governing Law

This Privacy Policy is governed by the laws of the Australian Capital Territory (ACT), Australia